1. Introduction Welcome to BrandNest Digital (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website, services, and digital products. By accessing or using our services, you agree to these terms. Please read them carefully before engaging our agency. 2. What We Do At BrandNest Digital, we provide creative and technical solutions to help businesses grow their online presence and brand identity. Our main service categories include: Web & Digital Presence We build and manage your own website, from design to development, hosting, and maintenance. This may include custom-built sites, ready-made templates, and the publishing of subscription-based software or applications. Branding & Identity We design logos, brand visuals, and digital assets that reflect your business values and appeal to your target audience. Data & Insights We analyze data to support business decisions, helping you understand performance metrics and identify growth opportunities. All our products and services are digital and delivered electronically. 3. Payments All prices are stated and payable in advance unless otherwise agreed. You are responsible for providing accurate payment information. We may suspend access or delivery if a payment is incomplete or fraudulent. 4. Refund Policy Because our services and products are digital, all sales are final. Refunds may be granted only under limited circumstances: Duplicate or accidental payments. Delivery of an incorrect digital product (reported within 3 business days). Cancellation of a project before design or development work begins. Once a product, file, or subscription access has been delivered or activated, no refunds will be issued. 5. Intellectual Property All materials, designs, content, and code created by BrandNest Digital remain our intellectual property until full payment is received. After full payment: Clients receive usage rights for their purchased project or deliverable. Subscription-based products remain the property of BrandNest Digital and are licensed for use during the active subscription period. You may not resell, redistribute, or claim our work as your own without written consent. 6. Client Responsibilities To ensure successful project delivery, clients agree to: Provide necessary materials, information, and feedback promptly. Use our products and software responsibly and lawfully. Avoid sharing login credentials, redistributing digital assets, or reverse-engineering our products. Delays caused by missing information or unresponsiveness may extend project timelines. 7. Privacy Policy We respect your privacy and are committed to protecting your personal information. We collect and use personal data such as your name, email, and payment details for: Processing orders and project communication. Delivering digital services and support. Improving our website and offerings. We do not sell or rent your personal data to third parties. We may use third-party services (e.g., analytics tools, payment processors) that comply with standard data protection practices. You can request access, correction, or deletion of your personal data at any time by contacting us. 8. Data Security We use secure systems and SSL encryption to protect your personal and financial information. While we take reasonable precautions, you acknowledge that no online platform can be guaranteed 100% secure. 9. Limitation of Liability BrandNest Digital shall not be held liable for: Any indirect or consequential damages arising from the use or inability to use our products or services. Any data loss or business disruption caused by third-party platforms, hosting providers, or internet issues. All services are provided “as is,” without warranties of uninterrupted or error-free performance. 10. Updates to These Terms We may update these Terms and Policies periodically. The most recent version will always be available on our website. Continued use of our services after updates means you accept the revised terms. 11. Contact Us If you have any questions about these Terms, Refund Policy, or Privacy Policy, please contact us at: 🌐 www.brandnestdigital.org